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    PennyMac Loan Services, LLC Payoff Request

    Official PennyMac Loan Services, LLC Website

    Contact Information

    NMLS Number

    35953

    Phone

    800-777-4001

    Address

    P.O. Box 30597
    Los Angeles, CA 90030-0597

    Instructions

    Borrowers: sign in to your Pennymac account and request the statement from the Payoff Resource Center; you are notified when it is ready to view, download or print. Title companies, attorneys and other third parties requesting a payoff demand for a borrower use the Pennymac servicing partners website linked from Pennymac’s payoff FAQ. Customer support: 800-777-4001.

    Requesting a Pennymac payoff statement

    Pennymac's payoff FAQ gives two routes:

    • Borrowers: sign in at pennymac.com and open the Payoff Resource Center. Pennymac emails you when the statement is ready to view, download or print.
    • Third parties (title or escrow companies, attorneys, new lenders): use the servicing partners website that the Pennymac payoff FAQ links to. Have the borrower's signed authorization ready.

    Mortgage payoff request letter: a printable request with delivery and third-party authorization fields for every borrower to sign.

    Pennymac says a loan payoff can't be completed through its website or automated phone system. Send funds only by the method on your official payoff statement. Pennymac's payoff funds FAQ has a fraud warning and its published wire instructions. Confirm any wire details by calling the number on your statement or Pennymac's website, not a number in an email.

    Check the numbers

    Sources: Pennymac payoff and payoff-funds FAQs. Checked November 12, 2026.

    Expected Turnaround

    1-3 business days

    Last updated: November 12, 2026

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